QUICK REFERENCE LIST

Food & Beverage Preorders can be placed online by visiting the ordering portal. Food & Beverage ordering can also be arranged with the assistance of our Bon Appétit Premium Specialist and Accounting Representative: Bianca Rivera, at chasecenter.suiteorders@cafebonappetit.com or by phone 415-349-3553.

PAYMENT PROCEDURE & ADMINISTRATIVE FEE

Bon Appétit will charge the Suite Partner’s designated credit card each event. The Suite Partner or Host will receive an itemized invoice outlining all charges in detail on event day. If a credit card is not charged on event day and pre-approved by Bon Appétit, an itemized invoice will be sent to the company address following our 15-day payment policy. Please note that all food and beverage items are subject to a 20% Administrative Fee plus applicable sales tax. This Administrative Fee is not a tip or gratuity and is not distributed to service employees. Additional payment for tips and gratuity for service, if any, is voluntary and at your discretion.

FOOD AND BEVERAGE ORDERING

In ensuring the highest level of presentation, service and quality, we ask that all food and beverage selections (including special liquor requests) be placed by 2:00 p.m. PST, three business days prior to each event. Placing an order past the third day will be directed to our Day of Event Menu, up to one day prior to the event, until 2:00 p.m. PST.

If for any reason an event is cancelled (cold, snow, rain, etc.) and the arena does NOT open, you will not be charged for your food and beverage order. If the gates to the arena open for ANY amount of time and the event is cancelled (time restrictions, rain, cold, snow, etc.) you will be charged fully for your food and beverage purchase. Please notify us as soon as possible of any cancellations. Orders cancelled by 4:00 p.m. PST the BUSINESS day prior to the event you will not be charged.

Beverages may be purchased during the event through your Suite Attendant and/or Courtside Lounge Butler.

To maintain compliance with the rules and regulations set forth by the state of California, we ask that you adhere to the following:

• Alcoholic beverages cannot be brought into or taken out of Chase Center.

• It is the responsibility of the Suite Partner or their Representative to monitor and control alcohol consumption within the suite.

• Minors (those under the age of 21), by law, are not permitted to consume alcoholic beverages.

• It is unlawful to serve alcoholic beverages to an intoxicated person.

• Suite Partners are not permitted to take cans, bottles or glasses outside the suite area.

• Drinks taken into the suite hallway must be poured into disposable cups. Please note, however, that no drinks may leave the suite level.

• During some events, alcohol consumption may be restricted.

  
  

ALLERGEN WARNING

Please be aware that we handle and prepare in our kitchens: milk, wheat, fish, shellfish, tree nuts, peanuts, soy and other potential allergens and cannot guarantee against accidental exposures. Please ask a staff manager regarding specific concerns.

FOOD AND BEVERAGE DELIVERY

Your food and beverage selections will be delivered to your suite prior to your arrival at each event, unless alternative arrangements have been made. Due to space restrictions, some items may be delivered closer to event time to ensure the highest quality.

SUITE STAFFING

A team of Bon Appétit Suite Attendants and Courtside Lounge Butlers will staff the Suite Levels. It is their responsibility to ensure that your food and beverage orders are delivered, and to assist you on event day. Additional Private Suite Attendant, Courtside Lounge Butler and Bartender, which only attend to your suite, are also available for a fee of $350.00 plus 8.625% sales tax per attendant. Please let us know if you need private Attendants, Butlers or Bartenders at least four (4) business days prior to the event.

SPECIALIZED ITEMS

Bon Appétit will endeavor to fulfill special menu requests, including kosher and vegetarian meals, whenever possible. We appreciate three business days’ notice for this service. In addition to our food and beverage selections, we offer Special Occasion Packages to help you enhance your Chase Center Experience, for details, please contact our Guest Relations Representative.

SMALLWARES AND SUPPLIES

Suites will be supplied with all of the necessary accoutrements: knives, forks, spoons, plates, dinner napkins, and cups. We recommend that supplies be kept in the same location to facilitate replenishment.

SECURITY

Please be sure to remove all personal property or make use of the secured storage cabinet provided in each suite, when leaving the premises. Bon Appétit cannot be responsible for any lost or misplaced property left unattended in the suite.